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Help: Frequently Asked Questions

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What is My Settings?
My Settings is the function for changing the vast array of user definitions that make Individual.com so customized. It can be accessed by using the My Settings box on the left navigation column on either your NewsPage Email or Internet Version. It is the last box on the column, so you may have to scroll down a bit to see it. These settings can also be found by clicking the My Settings link on the horizontal navigation bar at the top of each page. Note that in order to make changes from your NewsPage Email, you must be connected to the Internet. By clicking the My Settings link or any of the options in the My Setting box on the left navigational column, you can change all of your options available with the service, including:

  • The topics and companies you want to follow and the order of their display on your NewsPage. The top 4 topics are the ones that will be displayed automatically in the center column of your NewsPage.
  • Your email address and email options such as receiving the NewsPage Email (and the edition you would like). Whether you choose to receive third party offers is also an option in this section.


What does the "I'm not Name" link next to my name do?
If multiple users make use of the same machine to access Individual.com, this link will allow a new user to login and display their individualized NewsPage. You can also use the Log Out option to clear out your settings as well on a machine that is used by others. If you do this you will be prompted to Log In when you come back.

If you forget your password, you can click on the "Forgot Your Password?" link and have it emailed to you.


How do I use my Individual.com NewsPage?
Your Individual.com NewsPage consists of all your selected topics and companies. It can be accessed with or without the NewsPage Email from any Internet-enabled device. The NewsPage is divided into columns with a top horizontal area that covers each of the columns. This top horizontal area of the page is the masthead where we put our logo, your name and some links.

The left column of the page (also called the left navigation column) consists of all your topics (My Topics), the companies you are tracking (My Companies), a list of all the Newdesks (whether they contain topic you have selected or not), a search widget and a complete settings offering (My Settings). Think of the left column as your personal table of contents and navigation tool. In My Topics, for instance, the table of contents displays all your topic choices in your order of priority.

Clicking on the My Topics or My Companies option in left navigation column will bring up the day's news in the center content area of the page. All of your information (e.g., headlines, briefs, full-text articles, stock quotes, charts, etc.) will be displayed in this main content area.

Be sure to bookmark your Individual.com Personal Homepage for fast daily access.


How many topics can I have in my profile?
You can have up to 100 topics in your settings. To avoid creating your own information overload, though, we suggest having fewer than 100 in your profile. Like maybe 10 to 20.


Can I change my settings?
Absolutely. Individual.com is meant to be as dynamic as you, so feel free to change your settings at any time. We have tried to make this as easy as possible by giving you as many entry points to your settings as possible. Simply click on the My Settings link at the top and bottom of each page or select any of the options in the My Setting box on the left navigation bar. Within each mode, you can add, remove, or re-arrange your selections to fit your unique needs.

You can also make changes to your personal information and password by selecting the Personal Info link.

The Preferences link also contains important information.


Can anyone get a personalized issue?
Absolutely. As long as they're registered users of Individual.com, that is. Registration is free. Please tell all your friends and colleagues about us.


How does "Search" work?
We offer a search function that is powered by Google. This function searches all the news sites on the Internet and comes back with your result. To facilitate the search we automatically spawn a new window. Your results are then displayed in this new window.


What is the Individual.com NewsPage Email?
Using your custom news settings, we generate your Individual.com NewsPage Email. It will appear in your email box every morning containing the day's headlines and news relevant to your needs. Because of time zone differences in the U.S., we offer two editions. One goes out between 6 a.m. and 8 a.m. EST, the other between 11a.m. and 12 p.m. EST.

Your Individual.com NewsPage Email consists of your top 4 topics and links to your other topics and companies. It can be accessed and used with or without Internet access. When connected to the Internet, all the links on the Email are "live," providing a much richer experience.

The NewsPage Email is divided into columns with a top horizontal area that covers each of the columns. This top horizontal area of the page is the masthead where we put our logo, your name and some links.

Your email is sent in plain HTML and looks much like your NewsPage Internet Version. Since most people accessing the NewsPage Email are connected to the Internet, the left column of the page (also called the left navigation column) consists of all your topics (My Topics), the companies you are tracking (My Companies), a list of all the Newdesks (whether they contain topic you have selected or not), a search widget and a complete settings offering (My Settings). Think of the left column as your personal table of contents and navigation tool. In My Topics, for instance, the table of contents displays all your topic choices in your order of priority.

If you are connected to the Internet, clicking on any My Topics or My Companies option in left navigation column will bring up the day's news in the center content area of the page. All of your information (e.g., headlines, briefs, full-text articles, stock quotes, charts, etc.) will be displayed in this main content area.


How do I change my Individual.com NewsPage Email Briefing topic profile?
As your job and/or interests change you may want to change your Individual.com NewsPage. To do this, simply change your topics! There are over 200 topics to choose from. The set originally created for you upon registration is most likely not as relevant as one that you create after using the service for a while.


How do I contact Individual.com?
We love to hear from our readers. If you have a question, comment, or suggestions please email us. We'll respond as soon as we can. Our Contact information can be found by clicking the Contact Us link which also appears at the bottom of each page.


How do I change my password?
You can change your password by clicking the Personal Info link in the left navigation column in the My Settings box. The My Settings list is the last box on the column, so you may have to scroll down a bit to see it. You may also access this option by clicking the My Settings link in the top navigation bar and then selecting Personal Info.

Once on the Personal Info page, you can change any of the information, including your Password. Remember to enter your new password in the both the Password and the Confirm Password fields, otherwise your change will not be registered. When you are done with your changes, click the Done button to register your changes.


How do I change my email address?
You can change your email by clicking the Personal Info link in the left navigation column in the My Settings box. The My Settings list is the last box on the column, so you may have to scroll down a bit to see it. You may also access this option by clicking the My Settings link in the top navigation bar and then selecting Personal Info.

Once on the Personal Info page, you can change any of the information, including your email. When you are done with your changes, click the Done button to register your changes.


I forgot my password. What do I do?
If you don't remember your password, you can have one emailed to you from any number of links:

  • From the Individual.com registration page, click the "Forgot Your Password?" link.
  • From your NewsPage, click the My Settings link at the top and bottom of each page and then the "Forgot Your Password?" link.
  • From your NewsPage, click the "Forgot Your Password?" link which appears in the My Settings box at the bottom of the left navigation column.


My account has been cancelled, how do I reactivate it?
If you have cancelled your subscription to Individual.com, using one of the My Settings options, you will no longer be able to sign on. When you try to sign on, you will receive a "Cancelled Account, Contact Customer Service" message. If you wish to reactivate your account, we have made it easy for you. All you do is click the Forget Your Password? link and an email will be sent to you describing how to reactivate your account.


What Browsers work with Individual.com?
Individual.com is compatable with most browsers. If you have a specific problem, please Contact Us.


Why are there more articles on the Website than in the email?
Your daily NewsPage email is sent at 8 a.m. or 11 a.m. EST, depending on your settings. At that time there are less articles on all the topics than there are later in the day. So, when you pursue your email and then click to the Website, there are generally more (newer) articles on your topics because articles have filtered in since the email hit your inbox. Since news is always new, you should check your NewsPage on the Individual.com Website as often as possible.

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